Shipping & Returns

Delivery


For any order placed on our website before 12:00pm (except weekends and holidays), shipment will take place the same day. Otherwise, the order will be prepared and shipped the next business day.


During collections releases, restocking or promotions, the preparation and shipping times may be slightly longer. Our teams do everything possible to deliver your items as quickly as possible.When a shipping date is announced on the product sheet, it is this one that you must take into account. If you order several items, not all available at the same time, we will wait until we receive all the items ordered before shipping your package.





Shipping costs and delivery time

Metropolitan France and Corsica:

Delivery is free from 120€ TTC of purchase with Mondial Relay.
- Lettre Suivie (1-2 working days) 3,24€ TTC
- Mondial Relay (3-7 working days) 4,70€ TTC
- GLS (2-3 working days) 7,50€ TTC
- Chronopost 13 (delivery from Monday to Friday, 1 working day) 12€ TTC
- Colissimo Corsica (2-3 working days) 7,50€ TTC

Belgium and Luxembourg:
Delivery is free from 150€ TTC of purchase with Mondial Relay.
- Mondial Relay (3-7 working days) [4,59€-4,74€] TTC
- GLS Euro (2-3 working days) [11,70€-12,10€] TTC

Spain:
Delivery is free from 150€ TTC of purchase with Mondial Relay.
- Mondial Relay (3-7 working days) 5,75€ TTC
- DHL (2-4 working days) 12,10€ TTC


Germany, Austria and Netherlands:
Delivery is free from 150€ TTC of purchase with GLS Euro.
- GLS Euro (2-5 working days) [ 7,98€-8,11€] TTC
- DHL (2-4 business days) [13,92€-14,16€] TTC

Rest of the European Union:
Delivery is free from 150€ TTC of purchase with DHL.
- DHL (2-4 working days) [ 11,90€-12,70€] TTC

United Kingdom:

We are unfortunately no longer able to ship directly to the United Kingdom.

We are working hard to bring Tajinebanane to you through our reselling partners and will keep you updated on this. The best current option for delivery to the UK is through our partner Smallable.
Thank you for your understanding.


DOM-TOM *:
Delivery is free from 150€ TTC of purchase with Colissimo OM.
- Colissimo OM (4 to 8 working days**) 12€ TTC

Switzerland and Norway *:
Delivery is free from 150€ TTC of purchase with DHL.
- DHL (2-4 working days**) 12€ TTC

Rest of the world * :
Delivery is free from 250€ TTC of purchase with DHL Express.
- DHL Express (2-4 business days**) [20€-30€] TTC


*The French VAT is not applicable at the time of the order. Your order may therefore be subject to customs and import fees which will be requested by the carrier in order to collect your package. Find more details in our FAQ article. We do not unfortunately have any control over these fees.

**This delivery time may be extended with customs processing. We do not unfortunately have any control over these delays.





Returns

You have a period of 30 days from the date of receipt of the ordered products (or, when the order is for several garments delivered separately, from the receipt of the last product) to make your return request for an exchange, refund or credit.

Please check in advance that you meet the return requirements.


Make a return request from France (DOM-TOM included) or the European Union:

- Log in to your customer account, click on the "Orders" tab.

- If you do not have an account, simply click on the following link: https://tajinebanane.fr/en/pages/returns

Depending on your level of loyalty, the return can be at your charge via Colissimo.

Find all the conditions of the Breastfast Club click here.

For all requests for modifications, a second return, or if you live outside of France (including DOM-TOM) and the European Union, please contact us via the Support bubble at the bottom of our site, or directly by email: bonjour@tajinebanane.fr.


Upon receipt of the package and according to your request:

- We will make the exchange at our expense (subject to stock) via the carrier initially chosen. You will receive a notification of it, as soon as the replacement order has left our warehouse.

- We will proceed to reimburse you as soon as possible and at the latest within 30 days from the recovery of the products by our services. The refund will be made by the same means of payment used to place the initial order.

- We will issue a credit note in the form of a gift card linked to your customer account that you will receive by email.

Items purchased at Mom Sweet Home, our boutique in Bordeaux, must be returned directly to the boutique.


Content updated May 2022