Shipping & Returns

Delivery


For any order placed on our website before 12:00pm (except weekends and holidays), shipment will take place the same day. Otherwise, the order will be prepared and shipped the next business day.


During collections releases, restocking or promotions, the preparation and shipping times may be slightly longer. Our teams do everything possible to deliver your items as quickly as possible.When a shipping date is announced on the product sheet, it is this one that you must take into account. If you order several items, not all available at the same time, we will wait until we receive all the items ordered before shipping your package.


All prices on this page are stated without VAT. Depending on the delivery address, the VAT will be calculated automatically in the shopping cart.


Shipping costs and delivery time

Metropolitan France and Corsica:
Delivery is free from 120€ TTC of purchase with Mondial Relay.
- Lettre Suivie (1-2 working days) 2,70€ taxes excluded
- Mondial Relay (3-7 working days) 3,92€ taxes excluded
- GLS (2-3 working days) 6,25€ taxes excluded
- Chronopost 13 (delivery from Monday to Friday, 1 working day) 10€ taxes excluded
- Colissimo Corsica (2-3 working days) 6,25€ taxes excluded


Belgium and Luxembourg:
Delivery is free from 100€ (taxes excluded) of purchase with Mondial Relay.
- Mondial Relay (3-7 working days) 4,75€ taxes excluded
- GLS Euro (2-3 working days) 10€ taxes excluded


Spain:
Delivery is free from 100€ (taxes excluded) of purchase with Mondial Relay.
- Mondial Relay (3-7 working days) 4,75€ taxes excluded
- DHL (2-4 working days) 10€ taxes excluded


Germany, Austria and Netherlands:
Delivery is free from 150€ (taxes excluded) of purchase with GLS Euro.
- Mondial Relay (3-7 working days) 4,50€ taxes excluded
- GLS Euro (2-5 working days) 6,70€ taxes excluded
- DHL (2-4 business days) 12€ taxes excluded


Rest of the European Union:
Delivery is free from 125€ (taxes excluded) of purchase with DHL.
- DHL (2-4 working days) 10€ texted excluded


United Kingdom *:
Delivery is free from 250€ (taxes excluded) of purchase with DHL.
- DHL (2-4 working days**) 12€ taxes excluded


IMPORTANT:
Your order must be over 150€ (taxes excluded) to be able to ship to a UK address.Please note that the transporter or UK Customs will contact you before delivery to recover additonal customs/duties on your order. We do not unfortunately have any control over these charges. Please visit the link below for more information on UK government policy:
https://www.gov.uk/goods-sent-from-abroad/tax-and-duty


DOM-TOM *:
Delivery is free from 150€ (taxes excluded) of purchase with Colissimo OM.
- Colissimo OM (4 to 8 working days**) 12€ taxes excluded


Switzerland and Norway *:
Delivery is free from 150€ (taxes excluded) of purchase with DHL.
- DHL (2-4 working days**) 12€ taxes excluded


Rest of the world * :
Delivery is free from 250€ (taxes excluded) of purchase with DHL Express.
- DHL Express (2-4 business days**) [20€-30€] taxes excluded*The French VAT is not applicable at the time of the order. Your order may therefore be subject to customs and import fees which will be requested by the carrier in order to collect your package. Find more details in our FAQ article. We do not unfortunately have any control over these fees.
**This delivery time may be extended with customs processing. We do not unfortunately have any control over these delays.



Returns

You have a period of 30 days from the date of receipt of the ordered products (or, when the order is for several garments delivered separately, from the receipt of the last product) to make your return request for an exchange, refund or credit.


Please check in advance that you meet the return requirements below and note that returns are at your charge if you are not in Levels 3&4 of our loyalty programme, The Breastfast Club.


1. the garment has not been worn - Except for the fitting.
2. the garment is in its original condition.
3. it has not been washed or stained (make-up, deodorant stains, traces of sweat, odors, etc.).


We reserve the right to refuse the return of any item that does not meet the above conditions and cannot guarantee a refund of postage.

This return policy does not apply to personalized products. All items that have been personalized at the time of order cannot be returned.

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Make a return request from within the European Union or France (DOM-TOM included).


- Log in to your customer account, click on the "Orders" tab.

- If you do not have an account, simply click on the following link: https://tajinebanane.fr/en/pages/returns


Depending on your customer account level, you may have to pay for the return.
Find all the conditions of the Breastfast Club here.


If you live outside of France (including DOM-TOM) and the European Union, please contact us via the Support bubble at the bottom of our site, or directly by email: bonjour@tajinebanane.fr

For all modification requests or second returns we also ask you to contact us via the support bubble.


Depending on the type of return you have asked for, upon receipt of the package:

- We will make the exchange at our expense (subject to stock) via the carrier initially chosen. You will receive a notification of it, as soon as the replacement order has left our warehouse.

- We will proceed to reimburse you as soon as possible and at the latest within 30 days from the recovery of the products by our services. The refund will be made by the same means of payment used to place the initial order.

- Or we will issue a credit note in the form of a gift card linked to your customer account that you will receive by email.

Items purchased at Mom Sweet Home, our boutique in Bordeaux, must be returned directly to the boutique.

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Return address:
Tajinebanane c/o Kairos Logistique,
19 rue de la Ferme Saint-Ladre
95470 Saint-Witz
France


Content updated November 2022