Privacy Policy

This Privacy Policy applies to the processing of your personal data that we carry out through our website (hereafter referred to as "the Privacy Policy").

It describes the operations carried out on your personal data, the rights that you have over your data, the ways in which you can exercise these rights and information on cookies. This Privacy Policy supplements the General Terms and Conditions of Sale and the General Terms and Conditions of Use.

We invite you to read this Privacy Policy carefully on a regular basis.

Who is responsible for processing your data?

Your personal data is collected and processed by :

- the Company Tajinebanane S.A.R.L., 34 cours d'Alsace et Lorraine, 33000 Bordeaux, registered with the Bordeaux Trade and Companies Register under number 845 185 867, SIRET 845 185 867 00015 (hereinafter "We" or "Our Company").

To contact us: bonjour@tajinebanane.fr fill in the the subject of an email as Privacy Policy or by mail at 34 cours d'Alsace et Lorraine, 33000 Bordeaux.

Methods of collection

We may collect your personal data in various ways, in particular when you register or browse on Our Site, or when you contact us by email, mail or telephone, as well as on social networks (under the conditions set out below).

If we need information, in particular because of a legal, regulatory or contractual obligation or simply in order to be able to process your request or respond to you, we will inform you. If you do not provide us with this "mandatory" information, we may be unable to process the request or order. Fields on a form that are not mandatory are left to your discretion. It is up to you to choose whether or not to fill them in.

Use of personal data collected

We process your data for the following purposes and on the following legal basis:

1. within the framework of the management of the customer file:

- in execution of a contract for the management of customers including the creation of online accounts; the management of contracts, orders, deliveries, payments and returns;

- in the legitimate interest of Our Company to ensure its loyalty program; the follow-up of the relationship and the carrying out of satisfaction surveys and other studies; the management of unpaid invoices and litigation; as well as the sending of communication or promotions to customers; the selection of customers to carry out loyalty actions; the management of accounting.

2. within the framework of the management of prospecting and newsletter registration, as well as the promotion of our activities on the Internet and on social networks - on the basis of your consent : to carry out operations relating to prospecting; management of technical prospecting operations; monitoring of newsletter subscriptions and unsubscriptions; selection of persons to carry out prospecting actions; transfer, rental or exchange of customer and prospect files; reuse and dissemination on our communication media (page on social networks, Website or others) of your posts/messages/contents and comments disseminated on social networks and management of the agreement relating to reuse - where applicable in terms of image rights and/or intellectual property rights. In this case, the categories of data that we may collect are: your identity, your pseudonym on the social network in question, your post/message and its content including photos, images and comments, as well as proof of your agreement to the processing of your data and to the transfer of image rights or intellectual property rights if applicable.

3. as part of the management of requests and comments - on the basis of Our Company's legitimate interest in responding to such requests and compliance with a legal obligation when the request arises from the exercise of a right of a data subject pursuant to this Policy: to respond to requests and comments sent through Our Site or by any other means, including the monitoring of unwanted comments; to ensure follow-up on such requests and comments; management of people's opinions on products, services or content.

4. for Site audience measurements, improving the content and the Site - based onOur Company's legitimate interest in promoting Our Site and our products : monitoring the visitor's path and experience on the Site and the frequency of visits; ensuring that the content of Our Site, our pages on social networks and our emails are presented in the most effective way and adapted to the needs of our visitors; improving the quality of the Site.

Information we share or communicate

We do not disclose your personal data except in the following cases:

- internally to the persons in charge of the aforementioned needs;

- to Our Company's technical service providers (in particular for online payments, detection of unwanted comments, logistics, etc.);

- to Our Company's Partners when you have consented to such transmission;

- to social networks when you accept the deposit of associated cookies and/or you click on the sharing buttons on our Website;

Data retention period

For each requirement we have determined a retention period so that we only store your data for the time actually needed.

Thus, within the framework of:

- the management of the customer file:

- for the management of your account: for as long as it is active, then for 3 years from your last action;

- for the management of orders, contracts, deliveries and returns: for the duration of the contractual relationship, then archiving for the duration of the applicable legal prescription;

- for payments: for the duration necessary for the transaction, except in the case of a payment incident, in which case the data is kept for the duration necessary to process the file plus the applicable legal prescription;

- themanagement of prospecting: for 3 years from the last contact with the prospect;

- thesubscription to the newsletter: until you unsubscribe;

- the management of requests and comments: the time necessary to process your request and to disseminate your comment (for requests to exercise your rights we keep your requests for the duration of the applicable legal prescription);

- the management of promotion and dissemination of content from social networks, in particular: for the duration necessary for the diffusion of the content in question and within the limit of the duration authorised within the framework of the reuse agreement (image rights and/or intellectual property rights);

- Site audience measurements, improvement of the content and of the Site: see the durations applicable to cookies.

Your rights to your data

In accordance with the regulations in force regarding the protection of personal data and under the conditions provided for by said regulations, you have the following rights regarding your personal data: right ofaccess; right of correction; right ofdeletion; right towithdraw any consent given; right to portability ; right to limitation; right ofopposition. In addition, you have at any time and without justification, a right to oppose the processing of your personal data for commercial prospecting purposes, including profiling for such purposes.

You can exercise these rights by contacting us:

- by mail: bonjour@tajinebanane.fr by filling in the subject Privacy Policy or

- by post at 34 cours d'Alsace et Lorraine, 33000 Bordeaux

You also have the possibility of lodging a complaint with the CNIL either directly online or by post: 3 Place Fontenoy - TSA 80715 - 75334 Paris Cedex 07.

How we protect your data

To protect your personal information, we take reasonable precautions and strive to apply industry best practices to ensure that it is not lost, misappropriated, disclosed or inappropriately destroyed.

Our store is hosted on the Shopify.com platform, which provides us with the online platform through which we sell our products and services. Your data may be stored via Shopify.com's data storage, databases and general Shopify.com applications. They store your data on secure servers behind a firewall. If you make a purchase on Our Site, then SHOPIFY, PAYPLUG or MOLLIE will store your credit card information. All direct payment gateways offered by Shopify.com and used by Our Company comply with the standards set by PCI-DSS, which is managed by the PCI Security Standards Council, which is a joint effort of brands such as Visa, MasterCard, American Express and Discover. The PCI-DSS requirements help ensure the secure management of credit card information by our platform and its service providers.

For more information, please see the Shopify Terms of Use here or the Privacy Policy here.

How we regulate transfers outside the EU

In the context of the intervention of our technical service providers, it is possible that your personal data may be transferred to a country outside the European Union. In order to be able to manage these transfers and ensure that the same level of protection as that of the EU is applied to your personal data, we choose service providers who agree to put in place sufficient guarantees. For example, as part of the Shopify service, transfers are governed by Shopify's adherence to the EU-US Privacy Shield.

Cookies

Cookies are likely to be deposited on Our Site: either they are technical cookies whose purpose is purely technical or allow us to provide you with a service that you have requested from us (for example in the context of your identification to your account, when you wish to be recognized when you leave a comment, followed by the shopping cart); or they are cookies for audience measurement, social networks or advertising and in this case, your consent will be required.

The list of Cookies that may be deposited when you browse Our Site is as follows:

Name

Function

_ab

Usage related to accessing the Shopify administrator interface.

_orig_referrer

Usage linked to the shopping basket.

_secure_session_id

Use related to navigation in a virtual storefront.

Cart

Usage linked to the shopping basket.

cart_sig

Use in connection with the transfer to the check out.

cart_ts

Use in connection with the transfer to the check out.

checkout_token

Use in connection with the transfer to the check out.

Secret

Use in connection with the transfer to the check out.

Secure_customer_sig

Usage related to customer identifiers.

storefront_digest

Usage related to customer identifiers.

_shopify_u

Used to facilitate the updating of customer account information.

Shopify and Third Party Reporting and Data Analysis :

_landing_page

Following the landing pages.

_orig_referrer

Following the landing pages.

_s

Shopify data analysis.

_shopify_fs

Shopify data analysis.

_shopify_s

Shopify data analysis.

_shopify_sa_p

Shopify data analysis related to marketing and referrals.

_shopify_sa_t

Shopify data analysis related to marketing and referrals.

_shopify_uniq

Shopify data analysis.

_shopify_visit

Shopify data analysis.

_shopify_y

Shopify data analysis.

_y

Shopify data analysis.

tracked_start_checkout

Shopify data analysis related to checkout.

Google Analytics

We use Google Analytics to evaluate the interaction of our users on our website.

Klaviyo

We use Klaviyo as an automated emailing solution

At any time, you can oppose the deposit of cookies and delete them using the settings of your browser (see https://www.cookiesandyou.com/), however we inform you that the use of the Site could be degraded.

Changes to this Privacy Policy

We reserve the right to change this Privacy Policy at any time. Changes and clarifications will take effect immediately upon posting on the website. If we make any changes to the content of this policy, we will notify you here that this policy has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, will be disclosed.

If our store is acquired by or merged with another company, your personal information may be transferred to the new owners so that we can continue to sell products to you.

Contact

If you wish to contact our agent responsible for the privacy policy please send your request to:

- By mail: bonjour@tajinebanane.fr with the subject Privacy Policy

or

- By post: 34 cours d'Alsace et Lorraine, 33000 Bordeaux

Date of last update

This page was last updated on 15th March 2021